Business data from Google Business Profile, checked 2026-10-13.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
All three reviews from the past year report the same pattern: deposits taken, installations cancelled or postponed multiple times, refunds withheld, and communication cut off after payment. Reviewers describe outsourced installers, incorrect product colours, mismatched reference images, and an office address that was reportedly seized for unpaid rent.
Customers at this Puchong Utama branch keep naming one salesperson, Han, for patient help and clear advice. Buyers describe the purchase as quick and easy, from picking material to delivery. Most of the praise centres on vinyl and SPC flooring. One condo owner liked the neat alignment and clean edges. Others say Han explained the installation steps and even made a tutorial video. Reviews rarely mention complaints, though detail on installers is thin.
Strong product range and knowledgeable sales staff draw customers, but installation quality and aftercare are inconsistent. Some jobs finish professionally; many others leave uneven floors, visible damage within months, and frustrated customers unable to reach the team afterward. Refund delays and staff unresponsiveness emerge as recurring pain points.
Last updated 2026-10-13